Missouri Unemployment Insurance Benefits Guide

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Looking for tips to access the Missouri Unemployment Insurance Benefits? 

In this article, we will make Unemployment Insurance Benefits easy to understand with Missouri Unemployment phone numbers and other contact information.

We understand.

The experience of unemployment is often fraught with anxiety and feelings of worthlessness. Not being able to provide for oneself and one’s family can be very difficult, and the stress of the situation can be overwhelming. 

Those who are unemployed may feel like they are a burden to their loved ones, and they may feel like they are not good enough or valuable enough. It is important to remember that you are not alone in this experience, and there are people who care about you and want to help. 

You are valuable, even if you are not working at the moment. There are many resources available to you, so please do not hesitate to reach out for help.

Why did we create the Missouri Unemployment Insurance Benefits Guide?

Government websites can be difficult to navigate for a lot of people. They may be confusing or hard to use, and they may not have all the information people need. This can be frustrating and overwhelming, especially for people who are already struggling. 

Having said that, please use our guide as support but NOT the official guide. You will NEED to contact the official unemployment government staff and fight for your own benefits. You can do this.

Who’s in charge of Missouri Unemployment Insurance Benefits?

The Missouri Division of Employment Security (DES) is in charge of administering the state’s unemployment insurance program. 

By managing the state’s Unemployment Insurance (UI) program, the DES contributes to the Department’s vision statement. There are no deductions from employees’ paychecks for this insurance because it is a combined state-federal program supported primarily via tax payments paid by businesses in Missouri.

The Missouri Unemployment Compensation Fund receives all tax payments (UTF). The UTF distributes compensation to qualifying applicants under the normal UI program.

Missouri Unemployment Contact 

Regional Claims Center

  • Jefferson City

Phone: 573-751-9040

  • Kansas City

Phone: 816-889-3101

  • St. Louis

Phone: 314-340-4950

  • Springfield

Phone: 417-895-6851

  • Outside Local Calling Area


  • Fax

Phone: 573-751-9730

This is a central fax number, so mark the item to the attention of the person to whom you are sending it. Faxing a form back? Use the fax number on the back of the form.


  • Division of Employment Security

Appeals Tribunal

P.O. Box 59

Jefferson City, MO 65104-0059

  • Phone: 573-751-3913
  • General Fax: 573-751-5620
  • Fax: 573-751-1321


  • Switchboard

Phone: 573-751-3215

  • Benefit Overpayment Questions

Phone: 573-751-4058, option 4

  • Benefit Overpayment Repayment Plan

Phone: 573-751-4058, option 1

  • Report Unemployment Fraud

Phone: 573-751-4058, option 5

  • Report Worker Misclassification

Phone: 573-751-1099

  • DES Central Office

P.O. Box 59

Jefferson City, MO 65104-0059

  • Confidential Records Request:


Phone: 573-526-4464

How To Qualify for Missouri Unemployment Benefits

As a general rule, any worker who applies for UI benefits in Missouri must meet the following criteria:

  • The claimant must show that the lost job was through no fault of their own – or that the employee quit for good cause, as defined by Missouri law.
  • The claimant must have earned a wage of at least $2,250 – including at least $1,500 during one of the calendar quarters, and at least $750 during the remainder of the base period – from an insured employer during the base period for review.

How Much Unemployment Benefits Will I Get in Missouri? 

  • Base Period: First 4 of the last 5 completed quarters
  • Alt Base Period: N/A
  • Duration of Benefits: 8-20 weeks
  • Weekly Payment: Min $35 to Max $320
  • Maximum Benefits Amount (1 year): $6,400

How Do I Apply for Missouri Unemployment Benefits?

Any jobless person in Missouri is encouraged to file for unemployment benefits as soon as they lose their job.

UInteract, Missouri’s online claim system, is mobile-friendly and accessible 24 hours a day. Claimants can utilize UInteract to submit their first claim as well as weekly UI benefit payment requests. When you first log in to the system, you must create a username and password for your account that you may use in the future.

The state of Missouri also has a phone claims filing system that is available from 8 a.m. to 5 p.m. Monday through Friday at the following numbers:

  • Toll-Free: 800-320-2519
  • Jefferson City: 573-751-9040
  • Kansas City: 816-889-3101
  • Springfield: 417-895-6851
  • St. Louis: 314-340-4950

How do I Manage My Missouri Unemployment Benefits

You must submit a weekly certification for each week you want to claim benefits, which you may do online. Before submitting your weekly unemployment benefit claim, just log into the same claims filing system that you used to make your original claim and complete the questions regarding your work and earnings activities for the week.

All earnings earned in the preceding week, including tips, commissions, bonuses, show-up time, and military reserve drill money, must be reported. If a job is provided to you, you must additionally indicate that you are able and ready to work each day, and you must record if you denied any new employment offers.

How Do I Appeal a Missouri Unemployment Decision?

If you feel a judgment was made in mistake and important facts were not properly examined, you may file an appeal. An determination letter will include specific advice on how to file your appeal.

Prepare to attend an appeals hearing after submitting your request for review. If you submit an appeal to a decision but do not show up for the hearing, your appeal will be denied, and the decision on your claim will remain the same.

How Do I Report a Missouri Unemployment Fraud?

Unemployment insurance benefit fraud is a severe problem that jeopardizes Missouri’s unemployment benefits program’s credibility. Fraud jeopardizes Missouri residents’ financial stability and wastes public funds.

All fraud reports are taken seriously and thoroughly investigated by the Missouri Division of Employment Security. Those found guilty of stealing UI funds face having their benefits revoked, being fined up to 100% of any overpayments, and maybe being imprisoned.

Please utilize the state of Missouri’s online fraud reporting form to voice your concerns if you have information about someone who may be receiving unemployment benefits in a dishonest manner.

How Do I Talk to a Person in Missouri Unemployment Customer Service?


  1. Dial 1-800-320-2519
  2. Press 7 (to speak with a representative regarding your unemployment claim or if you need assistance in searching for work)
  3. Press 2 (to speak with a representative for assistance in searching for work)
  4. Stay on the line
  5. The automated phone system will connect you to a live customer service agent from Missouri Unemployment

MO Unemployment Voice Main Menu

  • Press 1 to claim or make a weekly request for payment.
  • Press 2 to inquire about the status of a claim.
  • Press 3 to check on an appeal.
  • Press 4 for information regarding a Missouri access debit card.
  • Press 5 to take your method of payment.
  • Press 6 to update your tax withholding status.
  • Press 7 to speak with a representative regarding your unemployment claim or if you need assistance in searching for work.
  • Press 8 for updated information on federal Covid-19 unemployment benefits due to the cares act.
  • Press 9 if you are unemployed and need assistance.

MO Unemployment Voice Sub-Menu (if you press 7)

  • Press 1 to update personal information or speak with representative regarding your claim.
  • Press 2 to speak with representative for assistance in searching for work.

Missouri Unemployment Customer Service Representatives Hours

  • Live Missouri Unemployment customer service is available from 8am to 5pm Monday-Friday.
  • Saturday-Sunday closed.

Missouri Unemployment Support Phone Numbers

Missouri Unemployment Support Phone Number:

  • Phone: 1-800-320-2519. 
  • Live Missouri Unemployment customer service is available from 8am to 5pm Monday-Friday,
  •  Saturday-Sunday closed.

Forms, New Account Registration, Reportable Wages, Tax Rates and Voluntary Contributions, Refunds, Late Wage Reports or Payments:

  • Phone: 1-573-751-1995.

Magnetic Wage Reporting: 

  • Phone: 1-573-751-2271.

Benefit Charges: 

  • Phone: 1-573-751-4034.

Wage and Payment Certification to the Internal Revenue Services (IRS) – Employer Accounts Unit:

  • Phone: 1-573-751-1785.

To file for Unemployment Insurance (UI) Benefits or to get Claims Information:

  • Jefferson City: 1-573-751-9040.
  • Kansas City: 1-816-889-3101.
  • Springfield: 1-417-895-6851.
  • St. Louis: 1-314-340-4950.
  • Appeal Information: 1-573-751-3913.
  • Report Worker Misclassification: 1-573-751-1099.
  • UInteract Employer Contact: 1-573-751-1995.
  • Benefit Overpayment Questions: 1-573-751-0057.
  • Benefit Overpayment Repayment Plan: 1-573-751-4058.
  • Missouri Access Mastercard: 1-888-775-3445.
  • Switchboard: 1-573-751-3215.

Missouri Unemployment Insurance (UI) Mailing Addresses

  • Division of Employment Security:

P.O. Box 59

Jefferson City, MO 65104-0059

MO Unemployment Live Chat Support

You can start a live chat session with a Missouri Unemployment Support Virtual Assistance on the Missouri Unemployment Support Chatbot page.

Missouri Unemployment support email

  • Employer Contact: esemptax@labor.mo.gov
  • Appeals: appealstribunal@labor.mo.gov
  • Confidential Records Request: confidentialrequest@labor.mo.gov
  • Magnetic Wage Reporting: MagneticReporting@labor.mo.gov
  • Benefit Charges: BenefitCharges@labor.mo.gov
  • Tax Rates and Voluntary Contributions: TaxRates@labor.mo.gov
  • Reimbursable Accounts: ReimbursableBilling@labor.mo.gov

Missouri UI Help Center

What if I quit?

In general, you are not eligible if you leave your work freely.

If you quit for “good cause,” though, you may be able to collect. The state unemployment office determines what constitutes good reason, and you can make your case for getting benefits.

You should be entitled to a hearing if your claim is denied so that you can explain your claim. You should contact your local office because regulations and conditions differ from state to state.

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Missouri Unemployment Phone Number and Office Locations

Missouri Unemployment  OfficeMissouri Unemployment Office LocationsMissouri Unemployment Phone Number
Missouri Unemployment Office – Maryville114 West Third StreetMaryville, MO 64468660-582-8980
Missouri Unemployment Office – Nevada621 East Highland Ave #3Nevada, MO 64772-1022417-448-1177
Missouri Unemployment Office – New Madrid420 Virginia AvenueNew Madrid, MO 63869573-748-2778
Missouri Unemployment Office – Park Hills403 Parkway Drive Suite APark Hills, MO 63601-1510573-518-2431
Missouri Unemployment Office – Poplar Bluff1903 Northwood Drive #2Poplar Bluff, MO 63901573-840-9595
Missouri Unemployment Office – Poplar Bluff1716 South BroadwayPoplar Bluff, MO 63901573-785-4727
Missouri Unemployment Office – Rolla1107 KingshighwayRolla, MO 65401573-368-2354
Missouri Unemployment Office – Sedalia515 S. KentuckySedalia, MO 65301660-530-5627
Missouri Unemployment Office – Sikeston202 South KingshighwaySikeston, MO 63801-2946573-472-5250
Missouri Unemployment Office – Springfield1443 N. Robberson Ave #100Springfield, MO 65802417-874-2730
Missouri Unemployment Office – Ozark2900 E SunshineSpringfield, MO 65804417-887-4343
Missouri Unemployment Office – St. Ann715 Northwest Plaza DriveSt. Ann, MO 63074314-615-6010
Missouri Unemployment Office – St. Joseph2202 Frederick Ave.St. Joseph, MO 64507816-387-2380
Missouri Unemployment Office – St. Louis1520 Market Street Suite 3050St. Louis, MO 63103-2634314-589-8000
Missouri Unemployment Office – St. Peters212 Turner BoulevardSt. Peters, MO 63376-1079636-255-6060
Missouri Unemployment Office – St. Roberts194 Eastlawn Suite GSt. Roberts, MO 65583573-451-3109
Missouri Unemployment Office – Trenton1104 Main StreetTrenton, MO 64683660-359-5636
Missouri Unemployment Office – Warrenton111 Steinhagen RoadPO Box 429Warrenton, MO 63383636-456-9467
Missouri Unemployment Office – Washington1108 Washington SquareWashington, MO 63090-5304636-583-9670
Missouri Unemployment Office – West Plains408 Washington Ave #100West Plains, MO 65775-5789417-256-3158

Final Thoughts

We hope the above info has been helpful to you. 

We do not make any financial advice but below are some of our thoughts that could help you stand on your feet sooner than later.

  • Don’t feel shame about needing help, but also don’t feel entitled. 
  • Don’t beat yourself up – things happen. The sooner you accept it and move on, the better.
  • Don’t burn the bridge. Work with your employer to help yourself. 
    • 1) Check if you are entitled to severance pay, vacation or sick pay, 
    • 2) Ask about extending health insurance benefits, 
    • 3) Ask about outplacement resources, 
    • 4) Request a reference letter from your employer 
  • Review your financial positions, obligations. 
  • Make a weekly or monthly budget. Buy what you need, so you don’t have to sell what you need.
  • Watch out for credit card loans – they will eat you alive.
  • Make an action plan with at least 3 scenarios from best to worst and examine your options.

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Photo of author
Sabrina is a former campaign manager who has decided to focus her effort to help people contact senators and get help. She leads our Editorial Team with Ronald and Lawrence to curate content and resources that help us navigate the system.

1 thought on “Missouri Unemployment Insurance Benefits Guide”

  1. Hello, i am writing you about something very important. Im using a computer at the st. louis courthouse because my phone has been compromised by identity thiefs\ con artists and i cant make outgoing calls or receive any calls now. They all are being intercepted because these con artists are worried about me obtaining legal representation, indicating their guilt. my dad, a vietnam veteran had a bad surgery and cant speak anymore so he uses a sophisticated active pet scan technology that reads his brain waves and translates them into thought words and thought forms on a screen, allowing him to communicate. These con artists are using the same thing to try and frame me and set me up to take the fall for something i didnt do by following me and always knowing what i try to plan. They have made my check fall through at my job 3-4 times because they are scared of me getting a lawyer, so i had to leave, and then they even prevented me from getting another job! They also use dielectric acoustic resonators, a newer technology that allows them to concentrate audio into a tight beam, like a laser, and beam it directly into your ear canal, so only you will hear it and people standing right by you wont at all…a tactic that can certainly make someone seem or feel crazy. They pay people with MY PARENTS OWN MONEY to call around and claim im off my meds and crazy, which im not, and threaten to have paid people to run around with some rubber stamp with my fingerprint on it to set me up, or even pay women to claim i raped them or acted inappropriately with their child. All untrue. They also brag that they are going to use fake pictures to show my mom, who hasnt seen me in awhile because of them, to try and have an affidavit signed to have me commited, all before my upcoming courtdate in st. louis civil court on june 29th at 1:30pm. My mom and dad had initially hired them to try and help me and keep track of me, never realizing there is a major conflict of interest issue underlying here, because my little sister is involved and has been lying to my parents about everything. her and her husband have been photoshopping fake pictures to show my parents to get more and more money conned from them. My dad hit big on the stock market when he retired and has even tried to send me money through them repeatedly, but they have rerouted the money every time to themselves, so i cant legally defend myself, and im living on the street now homeless and broke and desperately need legal representation. since my mom initially hired them i had filed a civil claims suit against her, so as to draw her into court where i can finally explain to her the truth about my sister and her friends crimes, and also to make it so their harassment of me becomes a tampering crime, however it hasnt slowed them down at all and they threaten me and tamper with me to this day, from the second i wake up til the second i fall asleep. They even have the ability to use their dielectric acoustic resonators to cause me internal pain from a distance, amounting to hundreds and hundreds of first degree assaults throughout the course of about a year and a half. Theyve made me lose my job, my home, my family and friends. as ive said, they pay people to call around and try to discredit me all the time, so they can continue to get away with their crimes against my family. If only i could simply reach my mom and dad and tell them the truth it would defuse everything. they have been using fake photoshop pictures, fake audio clips, and fake videos along with paid off peoples testimonies to lie to my parents, who like i said are quite wealthy NOW that they retired. Ive seen nothing of any money because its all been swiped by my sister and her husband, even though my dad and mom have tried to give them some to give to me. I sleep on the ground outside a church on grand blvd in st. louis for protection from them because they have been spraying me with Narcan while i sleep, which gives me severe seizures and congestive heart pain, and they also have paid people countless monies at numerous different retaraunbtaunts to apply tranquilizers and sterilizing drugs into my food and drink anytime i have an obligation to attend to, like go to court. They also claim to be putting massive amounts of sodium nitrites in what i consume to give me heart problems. Theyve paid people 5 times to have me assaulted, all on camera, and i habve real physical evidence of this, as well as solid unpaid witness testimony and tons of pictures and videos supporting my claims. They threaten my life to take my phone and even threaten to shoot me in the head if i go anywhere near the courthouse, which as ive said is directly indicative of their guilt. i have a restaining order on one of their gang, a jacob snodgrass, so his continuing harassment is in violation of that as well as tampering. Theyve also paid people to tamper with legal mail ive tried to send out to witnesses so they never received it, and even have one of my witnesses so scared using their dielectric resonators on her to where shes scared to even leave her home, and theyve been trying to pay her off. Please google the aforementioned technologies, as they do exist and according to them “its a con artists dream.” They even claim and brag to have sat outside a bank and with those devices and thermal cameras made 700000 dollars in one day! The toxin narcan has been sprayed by them on public bus seats and public benches to target me, putting children and elderly alike in harms way. I planned on using my inheritance to start a website called honestdate.net, which would be an online database forum for people afflicted with virally contagious std’s and fatal stds, so they may find others with similar afflictions and bring the spread of these diseases significantly down, and i even have a dozen or so inventions i need to get patented, mostly to help people and even have one that helps deaf people finally hear and know music! These con artists seem to want to stop at no ends to ruin my plans, and even say that they have used their PET scan technologuy to perform intillectual property theft on me. They are trying to have me committed or locked away for stuff i didnt do and then claim my ideas as their own. My mother and fathers names are ronald and sherry cervenka and need to be contacted immediately and warned of the truth, which i have tons of evidence for, physical, picture and videos. because theyve blocked my money, ive been forced to try and represent myself on june 29th, however as ive said with their use of PET scan technologies ive found it impossible to plan a court action and desperately need legal help! Their names are russell mccanless sr., jenny robbins, jacob ryan detter, patrick baumann, matt conrad, and jacob snodgrass, some of them with serious crimes in their past. one of them even has lied about me before, jacob detter, and landed me a four year prison bit for something i didnt even do! (unlawful use of a weapon). Please help me, as im a major underdog here and thery continue to use my parents own money TO FUND THEIR PAYING OFF OF WITNESSES and people to try and discredit me. They threaten my life as i speak with their directed audio technology. Please help me as soon as you can because i feel thsat if something happens to me they pose a real threat to the rest of society.

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