Illinois Unemployment Insurance Benefits Guide

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Looking for tips to access the Illinois Unemployment Insurance Benefits? 

In this article, we will make Unemployment Insurance Benefits easy to understand with Illinois Unemployment phone numbers and other contact information.

We understand.

The experience of unemployment is often fraught with anxiety and feelings of worthlessness. Not being able to provide for oneself and one’s family can be very difficult, and the stress of the situation can be overwhelming. 

Those who are unemployed may feel like they are a burden to their loved ones, and they may feel like they are not good enough or valuable enough. It is important to remember that you are not alone in this experience, and there are people who care about you and want to help. 

You are valuable, even if you are not working at the moment. There are many resources available to you, so please do not hesitate to reach out for help.

Why did we create the Illinois Unemployment Insurance Benefits Guide?

Government websites can be difficult to navigate for a lot of people. They may be confusing or hard to use, and they may not have all the information people need. This can be frustrating and overwhelming, especially for people who are already struggling. 

Having said that, please use our guide as support but NOT the official guide. You will NEED to contact the official unemployment government staff and fight for your own benefits. You can do this.

Who’s in charge of Illinois Unemployment Insurance Benefits?

The Illinois Department of Employment Security (IDES) is in charge of the state’s unemployment insurance program. 

The IDES administers state unemployment benefits, operates the Illinois Job Bank, and publishes labor market data.

IDES manages the Unemployment Insurance Trust Fund, which collects around $2 billion in employer taxes each year and distributes about $2 billion to unemployed claimants.

Employers and job seekers in Illinois can use IDES’ employment services.

Illinois Unemployment Contact (IDES Contact Info)

What You needWho you should callPhone Number/Contact
Unemployment insurance or ILogin questionsClaimant Services Center(800) 244-5631
Fraud and identity theft (you can also report fraud online)Benefit Payment Control(800) 814-0513
Employer-related or MyTax Illinois questionsEmployer Services Center(800) 247-4984  
Finding a job or using your Help Desk(877) 342-7533
Scheduling an in-person or phone appointmentAppointment Scheduling Hotline(217) 558-0401

By appointment only, limited in-person services are available in local IDES workforce offices. Appointments can also be made over the phone.

You must call the Scheduling Hotline at (217) 558-0401 to make an appointment.

Unemployment Insurance

For questions about unemployment insurance (UI) claims, certification and payment, ILogin, appeals, and more: Phone Number: (800) 244-5631

Labor Market Information

Questions about career information, program surveys, or labor market information can be submitted to

For support with login information (username and password), error messages, or navigating your job search:

Phone Number: (877) 342-7533


IDES offers two ways to certify for unemployment benefits:

  1. Online (preferred)
  2. Tele-Serve
    • Phone Number: (312) 338-4337
    • Hours: 3:00AM – 7:30PM, Monday – Friday

KeyBank Customer Service

For reporting lost, stolen, or damaged debit cards:

Phone Number: (866) 295-2955

​If your Social Security number ends in 0 through 4​:

  • In-State: (800) 884-6591
  • Out-of-State: (847) 991-9240

​​If your Social Security number ends in 5 through 9​:

  • In-State: (888) 430-1776
  • Out-of-State: (847) 251-1776

Benefit Collections Unit

Phone Number: (800) 245-9762

  • When prompted, press 2 for employers

Fraud and Identity Theft

​For reporting fraud and identity theft:

New Hire Unit

Phone Number: (888) 776-7708

Benefit Accuracy Measurement Unit

Phone Number: ​(800) 572-4215

24-Hour Tax Withholding Fax Line​

​To change your withholding status on your current claim, please complete the TAX-2 form, then sign and fax to the number listed below:​

Fax Number: (630) 495-8199

How To Qualify for Illinois Unemployment Benefits

Unemployed workers who meet the following qualifying requirements may be eligible for UI benefits under Illinois law:

  • You are jobless due to no fault of your own.
  • As required by Illinois law, you paid a minimum level of pay during the review period.
  • You are willing, available, and able to work, as indicated by your Illinois Department of Employment Services registration.

How Much Unemployment Benefits Will I Get in Illinois? 

  • Base Period: First 4 of the last 5 completed quarters
  • Alt Base Period: Last 4 completed quarters
  • Duration of Benefits: 26 weeks
  • Weekly Payment: Min $51 to Max $669
  • Maximum Benefits Amount (1 year): $17,342

How Do I Apply for Illinois Unemployment Benefits?

It’s critical to file your initial claim for unemployment benefits as soon as possible after losing your job or having your working hours drastically curtailed.

Online or at an IDES office is the most convenient way to file your UI benefits claim. If you’re not sure if you fulfill the eligibility conditions, call IDES Claimant Services at 800-244-5631 to talk with a representative.

With the exception of 8-10 p.m. daily, you can file an online unemployment claim at any time.

Please note that registration with the Illinois Employment Service system at is required as part of the initial claim procedure. You can also register in person at an IDES office.

How do I Manage My Illinois Unemployment Benefits

Your bi-weekly certification is an important part of managing your unemployment benefits. Certifying is a procedure you’ll go through for the first time two weeks after filing your claim. You must confirm that you are available and actively seeking job in order to continue receiving unemployment benefits.

In addition, any income received during the two-week benefit period must be reported.

You will be asked basic information regarding your job position during the process. The best way to do it is online. Monday through Friday, from 3 a.m. to 7:30 p.m., you can submit weekly certification online.

You can also use Tele-Serve to file your unemployment claim over the phone.

How Do I Appeal an Illinois Unemployment Decision?

If you don’t agree with a decision made on your claim, you can file an appeal. You will receive an official notification of your decision, which will include the procedures you must follow to request an appeal, including the mailing address and fax number to send your written request.

You must file an appeal within 30 days of receiving the decision notification, according to Illinois law.

How Do I Report an Illinois Unemployment Fraud?

Unemployment fraud, including identity theft, is a serious crime that jeopardizes Illinois’ unemployment insurance program’s integrity and diverts resources away from Illinois employees who need them. Illinois is asking for your assistance in identifying bogus claims.

Unemployment fraud is taken seriously in Illinois, whether it involves submitting false information, taking another’s identity, or failing to disclose income. If you suspect someone of fraudulently obtaining unemployment benefits, you are strongly encouraged to file a report.

How Do I Talk to a Person in Illinois Unemployment Customer Service?


  1. Dial 1-800-244-5631
  2. Press 1 (for English)
  3. Stay on the line
  4. The automated phone system will connect you to a live customer service agent from IDES

IDES Voice Main Menu

  • Press 1 to hear a message regarding the federal stimulus package.
  • Press 2 to hear a message regarding the day of the week on which you should file your claim.

To certify for benefits or to inquire about the status of your unemployment insurance claim:

  • Visit
  • Or call 1-312-338-4337 (These services are available from 5am to 7.30pm Monday-Friday)

Illinois Unemployment Claims Customer Service Representatives Hours

  • Live Illinois Unemployment Claims customer service is available from 8:30am to 5pm Monday-Friday, 
  • Saturday-Sunday closed.

Illinois Unemployment Claims Support Phone Numbers

  • Illinois Unemployment Claims Support Phone Number: 1-800-244-5631. Live Illinois Unemployment Claims customer service is available from 8:30am to 5pm Monday-Friday, Saturday-Sunday closed.
  • Individuals who have been scheduled for an Appeal hearing: 1-800-244-5631.
  • Help desk for login information (username and password), error messages, or navigating your job search: 1-877-342-7533.
  • KeyBank Customer Service: 1-866-295-2955.

IDES support email

To contact with customer support via e-mail use the following IDES contact form.

Illinois Unemployment Claims Live Chat Support

Live chat customer service is not available from Illinois Unemployment Claims. To contact a live customer service representative you need to dial 1-800-244-5631 and follow instructions above.

Illinois Unemployment Claims Help Page

You can find more information at Illinois Unemployment Claims FAQ page.

What if I quit?

In general, you are not eligible if you leave your work freely.

If you quit for “good cause,” though, you may be able to collect. The state unemployment office determines what constitutes a good cause, and you can make your case for receiving benefits.

You should be entitled to a hearing if your claim is denied so that you can explain your claim. You should contact your local office because policies and terms differ from state to state.

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Illinois Unemployment Phone Number and Office Locations

Edwards County Unemployment Office334 Industrial DriveRoute 4 Box 136Albion, IL 62806618-445-2379
Union County Unemployment Office1000 N. Main StreetPO Box 439Anna, IL 62906618-833-7431
Cook County Unemployment Office723 Algonquin RoadJim Ballee Resource CenterArlington Heights, IL 60005847-437-9424
Kane County Unemployment Office143 First StreetBatavia, IL 60510630-762-2120
Cass County Unemployment Office109 White Pine LaneBeardstown, IL 62618217-323-1859
Unemployment Office – Belleville4519 West Main Street, FL 001Belleville, IL 62226618-277-3090
The Workforce Connection – Belvidere530 S. State St.Suite 105Belvidere, IL 61008815-547-9616
Kankakee Workforce Services450 N. KinzieKankakee Community CollegeBradley, IL 60915815-802-8960
Illinois Employment and Training Center2207 Poplar StreetCairo, IL 62914618-734-9034
Career Link – Fulton County111 N. Main StreetFulton SquareCanton, IL 61520309-647-2946
Unemployment Office – Carlinville116 S. Plum St.P.O. Box 260Carlinville, IL 62626217-854-9642
Unemployment Office – Clinton County930 Fairfax StreetCarlyle, IL 62231618-594-4520
Unemployment Office – Carmi1700 College Ave.Carmi, IL 62821618-252-6020
Unemployment Office – Carterville700 Logan College DriveCarterville, IL 62918618-985-2828
Unemployment Office – Centralia2005 East McCord St.Centralia, IL 62801618-545-3250
Unemployment Office – Centralia27210 College RoadCentralia, IL 62801618-545-3113
Unemployment Office – Champaign1307 North Mattis Ave.Room 202Champaign, IL 61821217-531-8282
Career Center – Randolph County1 Taylor StreetSuite 104Chester, IL 62233618-826-4709
America Works of Illinois, Inc.205 W. Randolph StreetSuite 920Chicago, IL 60606312-726-5627
Chicago Workforce Center4314 S. Cottage Grove AveSecond FloorChicago, IL 60653773-538-5627
Unemployment Office – Pilsen1700 W. 18th St.Chicago, IL 60608312-994-8300
Northside American Job Center1145 W. WilsonSuite 1917Chicago, IL 60640773-334-4747
Job Center – Daley College7500 S. Pulaski Rd.Building 100Chicago, IL 60652773-884-7000
American Job Center – Daley College7500 South Pulaski RoadBuilding 100Chicago, IL 60652773-884-7000
Westside American Job Center605 S. Albany AvenueFirst FloorChicago, IL 60612773-722-3885
American Job Center at Prairie State College202 S. Halsted St.ATOC Building, Suite 148Chicago Heights, IL 60411708-709-7975
Vermilion County Workforce Development Center407 North FranklinDanville, IL 61832217-442-0296
Illinois workNet Center – Decatur757 West Pershing RoadDecatur, IL 62526217-875-8750
DeKalb Workforce Development Office650B North Peace RoadDekalb, IL 60115815-901-0177
BEST Inc. – Dixon Access Site112 E. 2nd St.Dixon, IL 61021815-288-1260
Illinois workNet Center – Effingham2311 Hoffman Dr.Effingham, IL 62401217-342-4382
Kane County – Unemployment Office270 N. GroveElgin, IL 60120847-742-2411
Hardin/Pope County Affiliate Center147 North Main StreetElizabethtown, IL 62931618-287-8880
Career Link – Woodford County1950 S. Main StreetEureka, IL 61530309-467-4445
Wayne County Satellite2004 W. Delaware StreetFairfield, IL 62837618-842-2962
The Workforce Connection – Freeport27 W. StephensonFreeport, IL 61032815-315-1830
Unemployment Office – Galena9483 W. US Highway 20Galena, IL 61036815-777-6177
Lake County Workforce Development19351 W. Washington St.College of Lake County C175Grayslake, IL 60030847-986-1511
Southwestern Illinois workNet – Bond County209 North Third St.,Suite CGreenville, IL 62246618-545-3473
Saline County Unemployment Office14 Veterans DriveHarrisburg, IL 62946618-252-2680
Career Link – Mason County114 W. Adams StreetHavana, IL 62644309-543-1035
Career Link – Marshall County509 Front StreetHenry, IL 61537309-364-4120
The Job Center – Jacksonville814 West StreetJacksonville, IL 62650217-243-5846
The Job Center – Jerseyville301 West ExchangeJerseyville, IL 62052618-498-1778
IDES North Chicago Street250 North Chicago StreetJoliet, IL 60432815-740-5101
Workforce Center of Will County2400 Glenwood AvenueJoliet, IL 60435815-727-4444
Pulaski County Satellite – Karnak530 West WashingtonP.O. Box 298Karnak, IL 62956618-634-2201
Illinois Worknet Center – Lawrenceville700 E State StreetP.O. Box 96Lawrenceville, IL 62439618-943-4442
Illinois workNet Center – Logan County2201 Woodlawn RoadHeartland Community College #200Lincoln, IL 62656217-558-4287
workNet Center- DuPage2525 Cabot DriveSuite 302Lisle, IL 60532630-955-2030
The Job Center- Litchfield, An Illinois workNet Center108 E Columbian Blvd. SouthUnit  BLitchfield, IL 62056217-324-2640
McDonough County Workforce Office440 N. LafayetteSuite 110Macomb, IL 61455309-837-1280
Unemployment Office – Marion3000 W DeYoung St Suite 800-BMarion, IL 62959618-998-9570
CEFS, An Illinois workNet Partner – Mattoon109 N. 16th St.Mattoon, IL 61938217-279-0371
West Suburban Cook County American Job Center1701 South 1st AvenueSuite 10Maywood, IL 60153708-223-2652
Hamilton County Unemployment Office110 E. JeffersonMcLeansboro, IL 62859618-643-2161
Massac County Satellite1 Superman Square Room 1CMetropolis, IL 62960618-524-2941
Warren County Workforce Office1025 S. 2nd StreetMonmouth, IL 61462309-734-4745
Illinois workNet Center – Piatt County1115 N. State St.Suite 111Monticello, IL 61856217-762-8404
Grundy Workforce Services725 School StreetMorris, IL 60450815-942-0566
Wabash County Unemployment Office119 W 12th StreetMt. Carmel, IL 62863618-262-4151
Unemployment Office – Mt. Carroll 301 N. MainMt. Carroll, IL 61053815-244-2522
Brown County Workforce Office206 S. West Cross St.Mt. Sterling, IL 62353217-285-2216
Unemployment Office — Washington County101 E. St. Louis St.Nashville, IL 62263618-327-4191
Career Link- McLean County705 E. Lincoln Street Suite 110Normal, IL 61761309-807-1386
Cook County American Job Center7222 W Cermak Rd Suite 301North Riverside, IL 60546708-222-3100
Illinois Valley Community College Career Services815 N. Orlando Smith Ave.Oglesby, IL 61348815-224-0370
Unemployment Office – Olney305 North West Street Room 208AOlney, IL 62450618-392-7777
Illinois workNet Center – Ford County258 W. State St.Paxton, IL 60957217-579-1010
Career Link – Tazewell County2956 Court StreetPekin, IL 61554309-347-8492
Career Link – Peoria County406 Elm StreetPO Box 5021Peoria, IL 61605309-321-0260
Unemployment Office – Menard County117 North 7thMenard County Housing AuthorityPetersburg, IL 62675217-558-4268
Illinois workNet Center – Menard County117 N. 7th StreetPetersburg, IL 62675217-558-4268
Pike County Workforce Center120 S. Madison StreetPittsfield, IL 62363217-285-2216
Livingston Workforce Services211 E Madison Street Suite 3Pontiac, IL 61764309-268-8280
Unemployment Office – Princeton225 E. Backbone Rd.PO Box 597Princeton, IL 61356815-872-0255
Quincy Workforce Service Center107 N. 3rdQuincy, IL 62301309-671-3157
Illinois WorkNet Center – Robinson102 W. Main St.Suite 283, P.O. Box  838Robinson, IL 62454618-544-3858
American Job Center500 42nd StreetRock Island, IL 61201-2155309-788-7587
The Workforce Connection – Rockford303 N. Main St.Rockford, IL 61101815-547-9616
Schuyler County Workforce Office233 N. Congress StreetRushville, IL 62681217-322-6916
The Job Center – Shelbyville515 North CedarShelbyville, IL 62565217-774-5550
Safer Foundation (South Holland)249 W. 162nd StreetSouth Holland, IL 60473708-596-0037
Illinois workNet Center – Springfield1300 South Ninth StreetSpringfield, IL 62703217-524-5996
NCI Works One Stop Center – Sterling2323 E. LincolnwaySterling, IL 61350815-433-4550
Illinois workNet Center – Christian County800 Spresser StreetSouth Building Room 1109Taylorville, IL 62568217-558-4283
Pulaski County Satellite8364 Shawnee College RoadShawnee Community CollegeUllin, IL 62992618-634-3293
Illinois WorkNet Center – Vandalia517 West GallatinVandalia, IL 62471618-283-2780
Illinois Worknet – Monroe County100 South Main Street Room 19Waterloo, IL 62298618-939-3332
Illinois workNet Center – Iroquois County1001 East Grant StreetWatseka, IL 60970815-432-5246
Job Center of Lake County – Waukegan1 North Genesee, 1st FloorWaukegan, IL 60085847-377-3450
Illinois workNet – Wood River101 East Edwardsville RoadWood River, IL 62095618-296-4301
McHenry County Workforce Center500 Russel CourtWoodstock, IL 60098815-338-7100
Career Link – Stark County106 E. Williams StreetWyoming, IL 61491309-606-9060
Illinois WorkNet Center – Kendall811 West John StreetYorkville, IL 60560630-553-8303

Final Thoughts

We hope the above info has been helpful to you. 

We do not make any financial advice but below are some of our thoughts that could help you stand on your feet sooner than later.

  • Don’t feel shame about needing help, but also don’t feel entitled. 
  • Don’t beat yourself up – things happen. The sooner you accept it and move on, the better.
  • Don’t burn the bridge. Work with your employer to help yourself. 
    • 1) Check if you are entitled to severance pay, vacation or sick pay, 
    • 2) Ask about extending health insurance benefits, 
    • 3) Ask about outplacement resources, 
    • 4) Request a reference letter from your employer 
  • Review your financial positions, obligations. 
  • Make a weekly or monthly budget.
  • Make an action plan with at least 3 scenarios from best to worst and examine your options.
  • Watch out for credit card loans – they will eat you alive.
  • Buy what you need, so you don’t have to sell what you need.

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Sabrina is a former campaign manager who has decided to focus her effort to help people contact senators and get help. She leads our Editorial Team with Ronald and Lawrence to curate content and resources that help us navigate the system.

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