Arizona Unemployment Insurance Benefits Guide

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Looking for tips to access the Arizona Unemployment Insurance Benefits? 

In this article, we will make Unemployment Insurance Benefits easy to understand with Arizona Unemployment phone numbers and other contact information.

We understand.

The experience of unemployment is often fraught with anxiety and feelings of worthlessness. Not being able to provide for oneself and one’s family can be very difficult, and the stress of the situation can be overwhelming. 

Those who are unemployed may feel like they are a burden to their loved ones, and they may feel like they are not good enough or valuable enough. It is important to remember that you are not alone in this experience, and there are people who care about you and want to help. 

You are valuable, even if you are not working at the moment. There are many resources available to you, so please do not hesitate to reach out for help.

Why did we create the Arizona Unemployment Insurance Benefits Guide?

Government websites can be difficult to navigate for a lot of people. They may be confusing or hard to use, and they may not have all the information people need. This can be frustrating and overwhelming, especially for people who are already struggling. 

Having said that, please use our guide as support but NOT the official guide. You will NEED to contact the official unemployment government staff and fight for your own benefits. You can do this.

Who’s in charge of Arizona Unemployment Insurance Benefits?

The Arizona Department of Economic Security (DES) is in charge of administering the state’s unemployment insurance program. 

The DES collaborates with families, community groups, activists, and state and federal partners to achieve our shared goal of ensuring the safety and economic security of every child, adult, and family in Arizona.

DES seeks to improve Arizonans’ safety and well-being by concentrating on three main objectives:

  • Individuals and families are strengthened.
  • Self-sufficiency should be increased.
  • Increasing a community’s capability

How To Qualify for Arizona Unemployment Benefits

While individual decisions are determined on a case-by-case basis, claimants who fulfill the following qualifying conditions in Arizona are often granted for unemployment benefits:

  • You must be jobless at the moment for no fault of your own, and you must have worked in Arizona for the preceding 12 months.
  • You must have made a certain amount of money, as specified by Arizona law.
  • You must actively seek a job each week in order to get benefits.
  • You must be willing to accept a suitable job, which may include arranging child care and transportation.

Even if you’re not sure if you satisfy all of the requirements, you should still apply. The state of Arizona advises that you file for unemployment benefits as soon as you are laid off.

How Much Unemployment Benefits Will I Get in Arizona? 

  • Base Period: First 4 of the last 5 completed quarters
  • Alt Base Period: Last 4 completed quarters
  • Duration of Benefits: 8-26 weeks
  • Weekly Payment: Min $187 to Max $240
  • Maximum Benefits Amount (1 year): $6,240

How Do I Apply for Arizona Unemployment Benefits?

In Arizona, you must apply for unemployment compensation benefits online. If you don’t have access to a computer, you can visit a One-Stop Center or a DES Employment Service office resource center for free computer access. If you need assistance with your initial claim, customer service specialists at these locations can assist you.

You will create an account when you file your initial unemployment compensation claim, which you may use to check the progress of your claim and submit your weekly benefit certifications.

How do I Manage My Arizona Unemployment Benefits

You must submit a weekly benefit certification for each week that you receive unemployment benefits. You will be asked a series of questions concerning your job search activities during the past week, as well as any income made and any employment offers you may have received.

You’ll be able to access your account using the same account you used to file your first claim, so make a note of your PIN and login details.

How Do I Appeal an Arizona Unemployment Decision?

Regarding your claim, you will receive an official decision letter. You may submit an appeal if you disagree with the decision. It’s possible that your boss will do the same. The right to appeal will be spelled out in detail in your decision letter.

Your appeal must be submitted within 15 calendar days of the postmark date on your official letter. You can do so using any of the techniques listed below:

  • You can file your appeal online by filling out Arizona’s online appeal submission.
  • To contact with a DES official about submitting your request for appeal, call the number indicated on your decision letter.
  • In Writing – You may mail or fax your appeal request; your official letter will include both the fax number and the postal address.
  • In Person – You can bring your written appeal request to any Employment Service Office. Make sure it’s signed, and that you attach a copy of the original judgment you’re appealing.

How Do I Report an Arizona Unemployment Fraud?

Unemployment benefit fraud is a waste of government funds that diverts resources away from Arizonans who need them the most. Unfortunately, states across the United States have lately experienced a sharp increase in unemployment insurance benefit fraud, which is mostly linked to identity theft.

Please use Arizona’s online reporting form if you suspect someone is falsely receiving unemployment benefits or if you feel you have been a victim of identity theft.

How Do I Talk to a Person in Arizona Unemployment Customer Service?


  1. Dial 1-877-600-2722
  2. Press 2 (if you are a claimant)
  3. Press 1 (for English)
  4. Press 1 (if you have not yet filed a claim for unemployment)
  5. Stay on the line
  6. The automated phone system will connect you to a live customer service agent from Arizona Unemployment

Arizona Unemployment Voice Main Menu

  • Press 2 if you are a claimant.
  • Press 3 if you are an employee.

Arizona Unemployment Voice Sub-Menu (if you press 1)

  • Press 1 if you have not yet filed a claim for unemployment.
  • Press 2 if you have already filed a claim for unemployment.

Arizona Unemployment Customer Service Representatives Hours

  • Live Arizona Unemployment Insurance customer service is available from 7am to 6pm Monday-Friday,
  • Saturday closed, 
  • From 9:30am to 5pm Sunday.

Arizona Unemployment Support Phone Numbers

  • AZ Unemployment Support Phone Number: 1-877-600-2722. Live Arizona Unemployment Insurance customer service is available from 7am to 6pm Monday-Friday, Saturday closed, from 9:30am to 5pm Sunday.
  • Call Center in Phoenix: 1-602-364-2722.
  • Call Center in Tucson: 1-520-791-2722.
  • Telecommunications Relay Service for the Deaf/Hard of Hearing: 711.
  • Debit Card Information: 1-855-847-2030.
  • Claim and Payment Status: 1-877-766-8477.
  • Claim and Payment Status (Phoenix): 1-602-417-3800.
  • Claim and Payment Status (Tucson): 1-520-884-8477.
  • Contact the Client Advocate: 1-602-542-5954.
  • Appeals Board: 1-602-771-9036.
  • Appellate Services Administration: 1-602-771-9019.
  • Office of Appeals – Phoenix: 1-602-771-9019.
  • Office of Appeals – Tucson: 1-520-629-0211.
  • Repay an Unemployment Insurance Benefit Overpayment (Pay by Phone): 1-844-722-6247 or 1-602-252-0024.
  • DES Office of Accounts Receivable and Collections (OARC): 1-(602) 252-0024 or 1-800-236-1475.

Arizona UI Mailing Addresses

  • Department of Economic Security

Unemployment Insurance Administration

P. O. Box 29225

Phoenix, Arizona 85038-9225

  • DES Unemployment Insurance Administration

Site Code 860B

P.O. Box 6123

Phoenix, Arizona 85005-6123

  • Appeals Board:

1990 W. Camelback Rd., Suite 200

Phoenix, AZ 85015

  • Appellate Services Administration:

1990 W. Camelback Rd., Suite 200

Phoenix, AZ 85015

  • Office of Appeals – Tucson:

2255 W. Ina Rd., Suite 131

Tucson, AZ 85741

Arizona Unemployment Fax Numbers

  • Phoenix: 1-602-612-8705, 1-888-305-1348
  • Tucson: 1-520-770-3357, 1-520-770-3358
  • Appeals Board: 1-602-257-7054
  • Appellate Services Administration: 1-602-257-7053
  • Office of Appeals – Phoenix: 1-602-257-7056
  • Office of Appeals – Tucson: 1-602-257-7057

Arizona Unemployment Live Chat Support

Live chat customer service is not available from Arizona Unemployment. The best way to contact Arizona Unemployment by support phone.

AZ Unemployment support email

AZ Unemployment doesn’t offer live support via email.

Arizona UI Help Center

You can find more information at Arizona Unemployment Insurance (UI) Support page.

What if I quit?

In general, you are not eligible if you leave your work freely.

If you quit for “good cause,” though, you may be able to collect. The state unemployment office determines what constitutes good reason, and you can make your case for getting benefits.

You should be entitled to a hearing if your claim is denied so that you can explain your claim. You should contact your local office because regulations and conditions differ from state to state.

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Arizona Unemployment Phone Number and Office Locations

Arizona Unemployment  OfficeArizona Unemployment Office LocationsArizona Unemployment Phone Number
Bullhead City2601 Highway 95Bullhead City, AZ 86442928-758-0702
Pinal County Business and Career Center318 N. Florence StCasa Grande, AZ 85122520-866-3600
Arizona Workforce Connection558 N Coronado BlvdPO Box 816Clifton, AZ 85533928-439-4632
Yavapai Workforce Connection1500 East Cherry Street Suite FCottonwood, AZ 86326928-634-3337
Arizona Workforce Connection515 East 7th StreetDouglas, AZ 85607520-364-8906
Arizona @ Work – Eagar Office74 North Main Street Suite 6Eagar, AZ 85925928-333-3161
AZDES Reemployment Assistance1701 N. Fourth St.Flagstaff, AZ 86004928-213-3541
Arizona at Work – Maricopa County735 North Gilbert RoadSuite134Gilbert, AZ 85234602-372-9700
Maricopa Workforce Connections4425 W Olive Ave AvenueSuite 190Glendale, AZ 85032602-372-4200
Globe Comprehensive One-Stop5515 South Apache AvenueSuite 200Globe, AZ 85501928-425-7631
Department of Economic Security2400 Airway AvenueKingman, AZ 86401928-753-4333
Kingman Comprehensive Job Center700 West Beale StreetPO Box 7000 Zip 86402-7000Kingman, AZ 86402928-753-0723
Hopi Tribe Unemployment OfficeMain Street off Highway 264PO Box 123Kykotsmovi, AZ 86039928-734-3542
Unemployment Office Lake Havasu City2001 College Drive Suite 94Lake Havasu City, AZ 86403928-453-0710
State of Arizona DES2031 Spawr CircleLake Havasu City, AZ 86403928-854-0350
Mesa Employment Service – DES120 W 1st AveMesa, AZ 85210602-771-6902
Fort Mojave Indian Tribe Workforce8490 South Highway 95Suite 102; PO  Box 5896 (86446)Mohave Valley, AZ 86440928-346-1787
Unemployment Office – Santa Cruz County610 N Morley AvenueNogales, AZ 85621520-375-7670
Page Employment Service – DES1057 West VistaPage, AZ 86040928-645-4797
Colorado River Development and Training13370 First Avenue26600 Mohave RoadParker, AZ 85344928-669-8555
Unemployment Office – Payson100 N Tonto St Suite BPayson, AZ 85541808-425-6743
Hualapai Education and Training Center460 Hualapai WayPO Box 179Peach Springs, AZ 86434928-769-2200
Unemployment Office – North Phoenix9801 North 7th StreetPhoenix, AZ 85020602-861-0208
Unemployment Office – South Phoenix4635 South Central AvenuePhoenix, AZ 85040602-771-0630
Unemployment Office – West Phoenix3406 North 51st AvenuePhoenix, AZ 85031623-245-6200
Arizona at Work – NACOG Office221 North MarinaSuite 201; PO Box 2451Prescott, AZ 86302928-778-1422
Unemployment Office Prescott Valley3262 Bob Drive Suite 6Prescott Valley, AZ 86314928-759-1669
Gila River Indian Community192 South Skill Center RoadSuite 208; PO Box 97Sacaton, AZ 85147520-563-3387
Arizona @ Work  Graham Job Center1910 W Thatcher Blvd.Safford, AZ 85546928-432-6932
San Carlos Apache Tribe-CollegePO BOX 344San Carlos, AZ 85550928-475-2305
Pima-Maricopa Indian Community Center10005 East Osborn RoadScottsdale, AZ 85256480-362-7950
Vista Del Camino Community Center7700 East Roosevelt StScottsdale, AZ 85257480-312-0060
Unemployment Office – SellsSR 86 & Indian Route 19PO Box 837Sells, AZ 85634520-383-4251
Unemployment Office – Show Low1500 S. White Mountain Rd Suite 401BShow Low, AZ 85901928-532-1516
Unemployment Office – Sierra Vista2600 East Wilcox Dr Room H-106Sierra Vista, AZ 85635520-458-9309
Cochise College Human Resources901 North Colombo AvenueSierra Vista, AZ 85635520-515-3623
Cocopah Indian Tribe – Unemployment Office14515 S Veterans DriveSomerton, AZ 85350928-627-8026
ARIZONA @ WORK Pima County2797 East Ajo WayTucson, AZ 85713520-724-7700
Unemployment Office – Tucson1455 South AlvernonTucson, AZ 85711520-872-9095
Workforce Service – Tucson North316 W Fort LowellTucson, AZ 85705520-638-2230
Pascua Yaqui Tribe7474 S.Camino De OesteTucson, AZ 85757520-879-5840
Pima County Arizona Unemployment Office320 N. Commerce Park Loop2nd FloorTucson, AZ 85745520-724-9649
Pima County Workforce Center2801 East Ajo WayTucson, AZ 85713520-724-2646
Rio Nuevo Service Center340 North Commerce Park LoopTucson, AZ 85745520-724-7650
Sullivan Jackson Employment Center400 East 26th StreetTucson, AZ 85713520-724-7300
White Mountain Apache Tribe612 South Chief AveWhiteriver, AZ 85941928-338-4818
Unemployment Office – Winslow Office319 E Third St335C (site code)Winslow, AZ 86047928-288-4644
Arizona Unemployment Office – Yuma3826 W 16thYuma, AZ 85364928-247-8740
Unemployment Office Yuma County3826 W. 16th StreetYuma, AZ 85364928-329-0990
Martin Luther King Youth Center300 South 13th AvenueYuma, AZ 85364928-783-9347

Other Arizona Benefits Contact 

Who do you needPhone Number
DES Fraud Hotline(800) 251-2436(602) 542-9449
Unemployment Insurance(602) 364-2722
Child Support Services(800) 882-4151(602) 252-4045
Nutrition Assistance (Food Stamps)(855) 432-7587
Cash Assistance(855) 432-7587
Medical Assistance(855) 432-7587
Electronic Benefit Transfer (EBT Card) Customer Service(888) 997-9333
Adult Protective Services(877) 767-2385
Aging and Adult Services(602) 542-4446
Child Care(602) 542-4248
Child Care Resources & Referral(800) 308-9000
Developmental Disabilities(602) 542-0419
Disability Determination, Phoenix(800) 352-0409
Disability Determination, Tucson(800) 362-6368
Employment Services(602) 542-4910
Rehabilitation Services(602) 542-3332
Arizona Early Intervention Program (AzEIP)(602) 532-9960
Volunteer Services(602) 542-1991
Office of Inspector General (OIG)(602) 542-3340
Office of Procurement(602) 364-0170
Refugee Resettlement Program(602) 542-4446
Central Human Resources(602) 771-2870
Accounts Receivable & Collections(602) 252-00241-800-236-1475 (for outside of the Phoenix Metropolitan Area, but only within Arizona)

Final Thoughts

We hope the above info has been helpful to you. 

We do not make any financial advice but below are some of our thoughts that could help you stand on your feet sooner than later.

  • Don’t feel shame about needing help, but also don’t feel entitled. 
  • Don’t beat yourself up – things happen. The sooner you accept it and move on, the better.
  • Don’t burn the bridge. Work with your employer to help yourself. 
    • 1) Check if you are entitled to severance pay, vacation or sick pay, 
    • 2) Ask about extending health insurance benefits, 
    • 3) Ask about outplacement resources, 
    • 4) Request a reference letter from your employer 
  • Review your financial positions, obligations. 
  • Make a weekly or monthly budget. Buy what you need, so you don’t have to sell what you need.
  • Watch out for credit card loans – they will eat you alive.
  • Make an action plan with at least 3 scenarios from best to worst and examine your options.

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Sabrina is a former campaign manager who has decided to focus her effort to help people contact senators and get help. She leads our Editorial Team with Ronald and Lawrence to curate content and resources that help us navigate the system.

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