Looking for tips to access the North Carolina Unemployment Insurance Benefits?
In this article, we will make Unemployment Insurance Benefits easy to understand with North Carolina Unemployment phone numbers and other contact information.
The experience of unemployment is often fraught with anxiety and feelings of worthlessness. Not being able to provide for oneself and one’s family can be very difficult, and the stress of the situation can be overwhelming.
Those who are unemployed may feel like they are a burden to their loved ones, and they may feel like they are not good enough or valuable enough. It is important to remember that you are not alone in this experience, and there are people who care about you and want to help.
You are valuable, even if you are not working at the moment. There are many resources available to you, so please do not hesitate to reach out for help.
Why did we create the North Carolina Unemployment Insurance Benefits Guide?
Government websites can be difficult to navigate for a lot of people. They may be confusing or hard to use, and they may not have all the information people need. This can be frustrating and overwhelming, especially for people who are already struggling.
Having said that, please use our guide as support but NOT the official guide. You will NEED to contact the official unemployment government staff and fight for your own benefits. You can do this.
Who’s in charge of North Carolina Unemployment Insurance Benefits?
The North Carolina Division of Employment Security (DES) is in charge of administering the state’s unemployment insurance program.
Employers pay federal and state unemployment taxes on employee wages to fund this program, which is a federal-state collaboration.
Benefits are paid to qualifying individuals who have lost their jobs due to no fault of their own who are willing, able, and looking for work.
North Carolina Unemployment Contact
- Customer Call Center: 888-737-0259
- Fax: 919-857-1296
- Fraud Hotline: 910-557-9926
- Hours of Operation: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Employer Call Center
- Phone (Toll Free): 866-278-3822
- Phone (Local): 919-707-1150
- Fax: 919-715-0780
- Hours of Operation: Monday through Friday, 8:00 a.m. to 4:30 p.m.
DES Mailing Address
DES Mailing Address:
- P.O. Box 25903
- Raleigh, NC 27611-5903
DES Central Office Location:
- 700 Wade Avenue
- Raleigh, NC 27605
How To Qualify for North Carolina Unemployment Benefits
North Carolina utilizes four key criteria to decide who is eligible for unemployment benefits, as listed below:
- According to the facts submitted by both the claimant and the employer, the claimant must be jobless due to no fault of his or her own.
- During the base period of review, the claimant must have earned sufficient wages, which are utilized to assist calculate compensation levels.
- The claimant must be physically capable of accepting work when it is provided.
- The claimant must be actively looking for work, which includes signing up for NCWorks Online.
How Much Unemployment Benefits Will I Get in North Carolina?
- Base Period: First 4 of the last 5 completed quarters
- Alt Base Period: Last 4 completed quarters
- Duration of Benefits: 14-26 weeks
- Weekly Payment: Min $15 to Max $350
- Maximum Benefits Amount (1 year): $7,000
How Do I Apply for North Carolina Unemployment Benefits?
Filing your first claim for UI benefits Onlineis the quickest and most efficient way to collect compensation. You can also file by phone through North Carolina’s Customer Call Center at 888-737-0259 if you choose.
If you opt to file online, go to the DES homepage and click Create an Online Account, then follow the instructions for creating an account, including selecting a PIN, which you will use to monitor the status of your claim and submit for your weekly benefits.
How do I Manage My North Carolina Unemployment Benefits
After your initial unemployment claim is approved, you must submit a weekly certification for each week that you want to receive benefits. This requires you to answer a series of questions to prove that you were able, available, and looking for new work during that week.
Weekly benefit claims must be made online using the same account you used to file your original claim. If you are unable to submit your application online, call the state’s customer service department at 888-737-0259.
How Do I Appeal a North Carolina Unemployment Decision?
You may challenge a decision regarding your initial claim if you are unhappy with it.
The letter of determination you get will include all of the details you’ll need to file an appeal, as well as the deadline for doing so. The quickest and most convenient method to file an appeal is to use the same account you’ve been using for your UI weekly benefits claims.
You may be requested to attend a hearing once your appeal is submitted, and your unemployment claim may be examined by the North Carolina Board of Review. Higher Authority Appeals regarding North Carolina unemployment benefits are decided by the board, which is an independent, quasi-judicial body.
How Do I Report a North Carolina Unemployment Fraud?
The Division of Employment Security in North Carolina works tirelessly to prevent fraud in the state’s unemployment system. You can report illegal conduct using the DES Fraud Reporting Form if you suspect someone of using false information to claim for unemployment benefits.
You can also call the DES Fraud Hotline at 984-465-9224 to report it to the state. Monday through Friday, 8 a.m. to 5 p.m., state agents are ready to accept your call.
What if I quit?
In most cases, you are not eligible if you voluntarily leave your work.
If you quit for “good cause,” though, you may be able to collect. The state unemployment office determines what constitutes a good cause, and you can make your case for receiving benefits.
You should be entitled to a hearing if your claim is denied so that you can explain your claim. You should contact your local office because policies and terms differ from state to state.
- Montana Unemployment Insurance Benefits Guide
- Nebraska Unemployment Insurance Benefits Guide
- Nevada Unemployment Insurance Benefits Guide
- New Hampshire Unemployment Insurance Benefits Guide
- New Jersey Unemployment Insurance Benefits Guide
North Carolina Unemployment Phone Number and Office Locations
|North Carolina Unemployment Office||North Carolina Unemployment Office Locations||North Carolina Unemployment Phone Number|
|NC Unemployment Office – Moore County||245 Shepherd TrailAberdeen, NC 28315||910-944-7697|
|NC Unemployment Office – Hertford County||109 Community College RoadJernigan Bldg. B Room 135Ahoskie, NC 27910||252-862-1257|
|NC Unemployment Office – Stanly County||944 North First StreetAlbemarle, NC 28001||704-982-2183|
|NC Unemployment Office – Randolph County||600 South Fayetteville StreetAsheboro, NC 27203||336-625-5128|
|NC Unemployment Office – Buncombe County||48 Grove StreetAsheville, NC 28801||828-251-6200|
|NC Unemployment Office – Watauga County||130 Poplar Grove ConnectorAppalachian Enterprise CenterBoone, NC 28607||828-265-5385|
|NC Unemployment Office Transylvania County||45 Oak Park DriveBrevard, NC 28712||828-883-2550|
|NC Unemployment Office – Swain County||101 Mitchell St.Bryson City, NC 28713||828-488-2149|
|NC Unemployment Office – Pender County||904-A S Walker StreetBurgaw, NC 28425||910-259-0240|
|NC Unemployment Office – Alamance County||2640 S Columbine LaneBurlington, NC 27215||336-570-6800|
|NC Unemployment Office – Yancey County||1040 East US Hwy 19 ESuite LBurnsville, NC 28714||828-682-6618|
|Southern Human Services Center||2501 Homestead RoadChapel Hill, NC 27516||919-245-4335|
|NC Unemployment Office – Charlotte||8601 McAlpine Park DriveSuite 110Charlotte, NC 28211||704-566-2870|
|NC Unemployment Office – Charlotte South||7140 Forest Point BlvdSuite ACharlotte, NC 28217||704-565-6865|
|NC Unemployment Office – Johnston County||8998 U.S. 70 Business Hwy WestSuite 100Clayton, NC 27520||919-553-0953|
|NC Unemployment Office – Sampson County||115 North BoulevardClinton, NC 28328||910-592-5756|
|NC Unemployment Office – Cabarrus County||845 North Church StreetSuite 201Concord, NC 28025||704-786-3183|
|NC Unemployment Office – Catawba County||403 Conover Station SESuite CConover, NC 28613||828-466-5535|
|Harnett County Career Center Affiliate – Dunn||214 W. Edgerton St.Dunn, NC 28334||910-891-2915|
|NC Unemployment Office Durham County||1105 South Briggs AvenueDurham, NC 27703||919-560-6880|
|NC Unemployment Office – Chowan County||118 Blades StreetBldg 3Edenton, NC 27932||252-482-2195|
|NC Unemployment Office – Pasquotank County||422 McArthur DriveElizabeth City, NC 27909||252-621-6350|
|NC Unemployment Office – Bladen County||401 Mercer Mill RoadElizabethtown, NC 28337||910-862-3255|
|NC Unemployment Office – Cumberland County||410 Ray AvenueFayetteville, NC 28301||910-486-1010|
|NC Unemployment Office – Henderson County||130 Eagles Reach Dr.Blue Ridge Community CollegeFlat Rock, NC 28731||828-694-1755|
|NC Unemployment Office – Macon County||5 West Main StreetFranklin, NC 28734||828-369-9534|
|NC Unemployment Office – Fuquay-Varina||130 N Judd Parkway NEFuquay Varina, NC 27526||919-557-1121|
|NC Unemployment Office – Gaston County||1391 Bessemer City RoadGastonia, NC 28052||704-853-5328|
|NC Unemployment Office – Wayne County||2006 Wayne Memorial DriveGoldsboro, NC 27534||919-731-7950|
|Pamlico County Unemployment Office||5049 Highway 306 S.Grantsboro, Nc, NC 28529||252-249-1851|
|NC Unemployment Office – Greensboro||2301 W. Meadowview RoadGreensboro, NC 27407||336-297-9444|
|NC Unemployment Office – Pitt County||3101 Bismarck StreetGreenville, NC 27834||252-355-9067|
|NC Unemployment Office – Vance County||857 South Beckford DriveSuite GHenderson, NC 27536||252-438-6129|
|NC Unemployment Office – High Point||607 Idol StreetHigh Point, NC 27262||336-882-4141|
|NC Unemployment Office – Onslow County||461 Western BlvdSuite 106Jacksonville, NC 28546||910-347-2121|
|NC Unemployment Office – Ashe County||626 Ashe Central School RdUnit 5Jefferson, NC 28640||336-982-5627|
|NC Unemployment Office – Duplin County||192 Magnolia ExtensionPO Box 459Kenansville, NC 28349||910-296-1478|
|Lenoir County NC Unemployment Office||231 Highway 58 SouthPO Box 822Kinston, NC 28502||252-775-6021|
|NC Unemployment Office – Scotland County||16800-A, US-401Laurinburg, NC 28352||910-276-4260|
|NC Unemployment Office – Caldwell County||1909 Hickory BlvdLenoir, NC 28645||828-759-4680|
|NC Unemployment Office – Lexington||220 East 1st Ave. ExtensionSuite 10Lexington, NC 27292||336-242-2065|
|NC Unemployment Office -Lillington||1137 East Cornelius Harnett BlvdLillington, NC 27546||910-814-4042|
|NC Unemployment Office – Lincoln County||529 North Aspen StreetLincolnton, NC 28092||704-735-8035|
|NC Unemployment Office – Robeson County||289 Corporate DrSuite BLumberton, NC 28358||910-618-5500|
|NC Unemployment Office – McDowell County.||316 Baldwin AveSuite 1Marion, NC 28752||828-659-6001|
|NC Unemployment Office Madison County||4646 US Highway 25-70AB Tech – Madison CampusMarshall, NC 28753||828-782-2632|
|Davie County Unemployment Office||1205 South Salisbury StreetRm. 115Mocksville, NC 27028||336-934-3286|
|NC Unemployment Office – Union County||1125 Skyway DriveMonroe, NC 28110||704-283-7541|
|NC Unemployment Office – Mooresville||532 Patterson AvenueSuite 170Mooresville, NC 28115||704-360-8067|
|NC Unemployment Office – Carteret County||309 Commerce AveMorehead City, NC 28557||252-726-7151|
|NC Unemployment Office – Burke County||720 East Union StreetMorganton, NC 28655||828-438-6161|
|NC Unemployment Office – Surry County||541 West Pine StreetSuite 300Mount Airy, NC 27030||336-786-4169|
|NC Unemployment Office – Tri-County||800 West US Highway 64Murphy, NC 28906||828-837-7407|
|NC Unemployment Office – Dare County||2522 South Croatan HighwayPO Box 757, Milepost 10.5Nags Head, NC 27959||252-480-3500|
|NC Unemployment Office – Craven||2836 Neuse BlvdNew Bern, NC 28562||252-514-4828|
|Avery County Unemployment Office – Newland||785 Cranberry StreetMayland Community CollegeNewland, NC 28657||828-766-1385|
|NC Unemployment Office – Wilkes County||1320 West D StreetSuite 2North Wilkesboro, NC 28659||336-838-5164|
|NC Unemployment Office – Granville County||111 Hilltop VillageOxford, NC 27565||919-693-2686|
|NC Unemployment Office – Chatham County||764 West StreetPittsboro, NC 27312||919-545-8054|
|NC Unemployment Office – Hoke County||304 Birch StreetRaeford, NC 28376||910-875-5059|
|NC Unemployment Office – Capital Area||1830-B Tillery PlaceRaleigh, NC 27604||919-715-0111|
|NC Unemployment Office – Swinburne Street||220 Swinburne StreetPO Box 46833Raleigh, NC 27610||919-250-3770|
|NC Unemployment Office – Halifax County||406 Premier BoulevardRoanoke Rapids, NC 27870||252-537-4188|
|NC Unemployment Office – Richmond County||115 West Franklin StreetRockingham, NC 28379||910-997-9180|
|NC Unemployment Office – Nash County||793 Country Club RoadRocky Mount, NC 27804||252-467-9300|
|NC Unemployment Office – Rutherford County||223 Charlotte RdRutherfordton, NC 28139||828-286-3042|
|NC Unemployment Office – Rowan County||1904 South Main StreetSalisbury, NC 28144-6714||704-639-7529|
|Lee County NC Unemployment Office||1909 Lee AvenueSanford, NC 27330||919-775-2241|
|NC Unemployment Office – Brunswick County||5300-7 Main StreetShallotte, NC 28470||910-754-6120|
|NC Unemployment Office – Cleveland County||404 East Marion StreetShelby, NC 28150||704-480-5414|
|Greene County Unemployment Office||818 Hwy 91 NorthSnow Hill, NC 28580||252-747-3434|
|NC Unemployment Office – Alleghany County||115 D Atwood StreetSparta, NC 28675||336-372-9675|
|NC Unemployment Office – Mitchell County||200 Mayland DrivePO Box 827Spruce Pine, NC 28777||828-766-1195|
|NC Unemployment Office – Statesville||133 Island Ford RoadStatesville, NC 28625||704-878-4241|
|NC Unemployment Office – Jackson County||26 Ridgeway StreetSuite 2 P.O. Box 1014Sylva, NC 28779||828-586-4063|
|Alexander County Unemployment Office||604 7th Street, SWTaylorsville, NC 28681||828-632-4631|
|NC Unemployment Office – Thomasville||211 West Colonial DriveSuite 119Thomasville, NC 27360||336-474-2655|
|Jones County Affiliate Unemployment Office||509 Highway 58 NorthTrenton, NC 28585||252-448-4791|
|NC Unemployment Office – Troy||1011 Page StreetTroy, NC 27371||910-898-9669|
|NC Unemployment Office – Anson County||514 N Washington StreetLockhart-Taylor CenterWadesboro, NC 28170-2137||704-272-5479|
|NC Unemployment Office – Capital Area||350 E. Holding AvenueNorthern RegionalWake Forest, NC 27587||919-562-6379|
|NC Unemployment Office – Warren County||210 W. Ridgeway St.Bldg 1 Rm. 1106Warrenton, NC 27589||252-257-3230|
|NC Unemployment Office – Beaufort County||1502 N. Market StreetWashington, NC 27889||252-940-0900|
|NC Unemployment Office – Haywood County||1170 North Main StreetWaynesville, NC 28786||828-456-6061|
|NC Unemployment Office – Columbus County||4564 Chadbourn HighwayBuilding AWhiteville, NC 28472||910-642-7141|
|NC Unemployment Office – Martin County||407 East BlvdWilliamston, NC 27892||252-792-7816|
|NC Unemployment Office – Wilmington||1994 S. 17th StreetWilmington, NC 28401||910-251-5777|
|NC Unemployment Office – Wilson County||302 Tarboro St WestWilson, NC 27893||252-234-1129|
|NC Unemployment Office – Forsyth County||2701 University ParkwayWinston-Salem, NC 27105||336-464-0520|
|Yadkin County Unemployment Office||1001 College DriveYadkinville, NC 27055||336-386-3580|
|Caswell County Unemployment Office||331 Piedmont DrivePO Box 1150Yanceyville, NC 27379||336-634-5600|
|NC Unemployment Office – Zebulon||1002 Dogwood DriveZebulon, NC 27597||919-404-3900|
We hope the above info has been helpful to you.
We do not make any financial advice but below are some of our thoughts that could help you stand on your feet sooner than later.
- Don’t feel shame about needing help, but also don’t feel entitled.
- Don’t beat yourself up – things happen. The sooner you accept it and move on, the better.
- Don’t burn the bridge. Work with your employer to help yourself.
- 1) Check if you are entitled to severance pay, vacation or sick pay,
- 2) Ask about extending health insurance benefits,
- 3) Ask about outplacement resources,
- 4) Request a reference letter from your employer
- Review your financial positions, obligations.
- Make a weekly or monthly budget. Buy what you need, so you don’t have to sell what you need.
- Watch out for credit card loans – they will eat you alive.
- Make an action plan with at least 3 scenarios from best to worst and examine your options.